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Welcome to Gangasagar Dham. Gangasagar Dham is a travel service brand operated by A 2 Z TRIP, based in Kolkata. We organize Gangasagar pilgrimage tours and travel assistance for customers travelling from Kolkata to Sagar Island. These Terms & Conditions explain the rules applicable to the use of our website and the booking of tours, transportation, accommodation, sightseeing, pilgrimage services, and other travel-related facilities offered by us.
By using our website, submitting an enquiry, making a booking, or using any of our services, you confirm that you have read and accepted these Terms & Conditions.
We request you to carefully review these terms before confirming your travel arrangements or making any payment.
Gangasagar Dham provides tour, travel, pilgrimage, transportation, accommodation, sightseeing, and related travel assistance services.
The exact services included in a booking will depend on the selected package, quotation, itinerary, or service confirmed with the customer.
All services and reservations are subject to availability and final confirmation.
Quotations shared by Gangasagar Dham are based on availability and may be revised until the booking has been officially confirmed.
Receiving a quotation or submitting an enquiry does not by itself create a confirmed reservation.
A booking will generally be treated as confirmed once:
If a requested service becomes unavailable before confirmation, Gangasagar Dham may suggest a suitable alternative or make reasonable changes to the itinerary after discussing them with the customer.
The final cost of a tour or travel package may depend on several factors, including:
Rates may be different during festivals, holidays, weekends, peak travel periods, or periods of increased demand.
Services or facilities that are not specifically included in the confirmed package may be charged separately.
Customers are required to complete payments according to the payment schedule communicated during the booking process.
Depending on the type of booking, payment may be required in the form of:
A reservation may remain unconfirmed until the required payment has been successfully received.
Payments made through bank transfer, UPI, payment gateways, or other methods may require successful receipt and verification before confirmation is issued.
Once a booking has been confirmed, Gangasagar Dham may provide the customer with booking information, itinerary details, vouchers, receipts, or other relevant documents.
Customers should carefully review the confirmation and verify details such as:
Any discrepancy should be brought to our attention as soon as possible.
In certain situations, travel plans may need to be adjusted because of circumstances such as:
Where reasonably necessary, Gangasagar Dham may rearrange, substitute, or modify portions of an itinerary.
Wherever practical, customers will be informed of significant changes affecting their arrangements.
Hotel accommodation will be arranged according to the category and property mentioned in the confirmed booking.
Check-in and check-out timings are determined by the respective hotel and may vary between properties.
Requests for particular rooms, floors, views, beds, or other preferences depend on hotel availability and cannot always be guaranteed.
If the originally selected hotel is unavailable, Gangasagar Dham may arrange an alternative property of a similar category, subject to the applicable booking conditions.
Depending on the selected package, transportation may be arranged through private or shared vehicles, cars, buses, boats, ferries, or other local transport services.
All transportation arrangements depend on availability and local operating conditions.
The vehicle provided may differ according to the number of travelers and the package selected.
Customers are expected to follow reasonable safety instructions given by drivers, operators, guides, or other service providers.
Where a booking includes boat or ferry transportation, schedules and availability may be affected by:
Boat or ferry services may be delayed, rescheduled, or cancelled when conditions make operation unsafe or impractical.
In such circumstances, Gangasagar Dham will make reasonable efforts to assist customers in accordance with the applicable service provider's policies.
Gangasagar Dham may arrange pilgrimage services, sightseeing, temple visits, holy bathing arrangements, local transportation, accommodation, and other related assistance.
Religious ceremonies, temple entry, special darshan, puja arrangements, rituals, and other religious activities may be governed by local rules, temple authorities, government regulations, availability, and applicable charges.
Any special religious arrangement should be requested and confirmed in advance.
Customers are responsible for providing complete and accurate information during the booking process.
Customers are expected to:
Gangasagar Dham cannot be held responsible for issues resulting from inaccurate or incomplete information supplied by the customer.
Customers are responsible for carrying valid identification and any other documents required for their journey.
For domestic travel, passengers may need to carry a valid government-issued identity document.
Customers should confirm the documentation requirements applicable to their particular journey before departure.
Customers are responsible for their luggage, valuables, identification documents, mobile phones, electronic devices, and other personal possessions throughout their journey.
Gangasagar Dham is not responsible for loss, theft, damage, or misplacement of personal belongings except where responsibility is established under applicable law.
Customers are advised to keep valuable items secure and avoid leaving them unattended.
Some services arranged through Gangasagar Dham may be delivered by independent third-party providers, including:
Such services remain subject to the availability, schedules, operating conditions, and terms of the respective service provider.
Gangasagar Dham will make reasonable efforts to coordinate these services but does not control all aspects of third-party operations.
Customers may request special arrangements, including:
Special requests depend on availability and may result in additional charges.
A special request should not be considered confirmed unless it has been specifically confirmed by Gangasagar Dham.
Cancellation and refund requests will be handled according to the cancellation and refund conditions applicable to the particular package or booking.
Applicable cancellation charges may depend on factors such as:
Customers should review the cancellation conditions applicable to their booking before confirming the reservation.
Where a refund is applicable, it will be processed according to the relevant booking terms and service-provider policies.
Gangasagar Dham shall not be responsible for delays, interruptions, cancellations, or changes resulting from circumstances that are beyond its reasonable control.
Such circumstances may include:
In such situations, we will make reasonable efforts to assist customers and explore alternative arrangements wherever possible.
Before confirmation, package prices may change due to hotel rate revisions, transportation costs, taxes, fuel charges, government fees, seasonal demand, or changes in supplier pricing.
After confirmation, any additional charges will be handled according to the applicable booking terms and the circumstances involved.
Unless specifically included in the confirmed package or quotation, certain expenses may be payable separately where applicable, including:
Customers should review the package inclusions and exclusions carefully before completing a booking.
If any issue occurs during your trip, please inform Gangasagar Dham as soon as reasonably possible so that we can attempt to address the matter while the relevant service is being provided.
Booking-related complaints should be reported at the earliest opportunity after the issue occurs.
Providing booking information, photographs, receipts, or other relevant documents may help us understand and resolve the issue more effectively.
Gangasagar Dham makes reasonable efforts to keep the information published on its website accurate and current.
However, prices, hotel availability, transportation schedules, local conditions, service availability, and other travel-related details can change from time to time.
Website information should not be treated as a guarantee of availability or a confirmed reservation unless it has been specifically confirmed by Gangasagar Dham.
Users agree that they will not:
Gangasagar Dham may restrict or terminate website access where misuse, unauthorized activity, or violation of these terms is identified.
Unless stated otherwise, the text, graphics, logos, photographs, designs, and other materials published on the Gangasagar Dham website are owned by or licensed to Gangasagar Dham.
Such material may not be copied, reproduced, modified, distributed, or commercially used without prior authorization.
Gangasagar Dham will make reasonable efforts to deliver the services described in the confirmed booking.
However, we cannot be held responsible for circumstances resulting from independent third-party providers or events outside our reasonable control, subject to applicable law.
Such situations may include delays, itinerary changes, cancellations, adverse weather, road conditions, transportation disruptions, hotel-related operational issues, or requirements imposed by local authorities.
Nothing contained in these Terms & Conditions is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.
By submitting a booking request, making a payment, or confirming a tour or package with Gangasagar Dham, you acknowledge that:
Gangasagar Dham may revise these Terms & Conditions from time to time to reflect changes in our services, business operations, legal requirements, or operational procedures.
Any revised version will be published on this website together with an updated effective date.
Customers are encouraged to review the latest Terms & Conditions before making a new reservation.
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact A 2 Z TRIP using the contact details provided on our website.
We will make reasonable efforts to address and respond to your privacy-related queries and requests promptly.