Cancellation & Refund Policy | GangasagarDham.in

Gangasagar Dham is a travel service brand operated by A 2 Z TRIP, based in Kolkata. We organize Gangasagar pilgrimage tours and travel assistance for customers travelling from Kolkata to Sagar Island. At Gangasagar Dham, we understand that travel plans can change unexpectedly. Our cancellation and refund policy is designed to be transparent and fair for our valued customers.

1 Cancellation Charges (On-Ground Package Cost)

Cancellation more than 30 days before the travel date – 20% deduction
Cancellation 30 to 21 days before the travel date – 40% deduction
Cancellation 20 to 15 days before the travel date – 60% deduction
Cancellation 14 to 10 days before the travel date – 80% deduction
Cancellation within 10 days of the travel date – 100% deduction (No refund)
Payment is non refundable if hotels are – non-refundable (

2 Other Cancellations

Flight cancellations will follow the airline's policy, along with applicable service charges and taxes.
Cruise cancellations will follow the cruise line's policy, along with applicable service charges and taxes.
Visa fees are completely non-refundable once the visa process has been initiated.
Hotel bookings that are marked as non-refundable will not be eligible for any refund.

3 Important Note

Once the hotel details have been confirmed and shared by Gangasagar Dham with the guest, any cancellation request initiated by the client will attract 100% cancellation charges. In such circumstances, no refund shall be processed under any condition, as the booking is considered fully confirmed and non-refundable.

                    
                        Furthermore, if any payment or balance amount remains pending from the guest's side, it must be cleared immediately, even in case of cancellation after confirmation.

4 Refund Process

Refunds (where applicable) will be processed within 4 to 5 working days after the official confirmation of cancellation.
All refunds will be credited to the original mode of payment used at the time of booking.

5 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact A 2 Z TRIP using the contact details provided on our website.

We will make reasonable efforts to address and respond to your privacy-related queries and requests promptly.